Terms & booking conditions

Everything you send through the website is an enquiry, not a confirmed booking. We'll check we're free and come back to you as soon as we can — usually within a few hours.

If we can do it, we'll hold your date and time for 72 hours while you pay. If payment doesn't come through in that window the hold is released and the date goes back up for grabs — so if you need longer, just tell us and we'll sort something out.

The full price is payable up front, by card, through the link we send you. There is nothing to pay on the day — no cash, no balance, no surprises.

Card payments are handled by Stripe. We never see or store your card details.

We carry £5 million public liability insurance, and our cover includes the use of our bouncy castle. Plenty of venues and schools ask to see this before they let a party go ahead — download our certificate here.

All our electrical equipment is PAT tested. Mark is a qualified PAT tester, so the lighting, sound and everything else that plugs in gets checked by us directly rather than whenever a third party gets round to it.

Just space and power— a room big enough for the kids to run about in and a normal mains socket. We bring everything else: sound, lighting, props, games and prizes. If you're not sure whether your venue is suitable, send us a photo or the venue name and we'll tell you straight away.

Free, always, at any notice. If your child is poorly or something else comes up, get in touch and we'll move you to any date we have free — you won't pay a penny more and you won't lose what you've paid. If something has gone wrong, please ask about moving before you cancel, as you'll almost always be better off.

• Cancel more than 28 days before the party and you get a full refund.
• Between 7 and 28 days, we refund everything except a £100 cancellation fee.
• Inside 7 days we can't refund, as it's too late to fill the date.
• If we ever have to cancel on you, you get everything back — no exceptions.
• Moving the date is always free. Whatever the notice, if we're available on your new date we'll honour it — no fee, no lost money. If something's gone wrong, ask us about moving before you cancel.

The reason we can't refund at short notice is simply that we'll have turned other work away for your date, and there isn't time to fill it again.

We have never cancelled a booking, and we don't intend to start. But if something ever did stop us getting to you — illness, an accident, a vehicle breakdown — you get every penny back, whatever the notice. We'll also do our best to find you someone else who can cover the date.

We collect your name, phone number, party address and — if you give them — your email and the birthday child's first name and age, purely so we can run your booking and make the party theirs. We don't sell your details to anyone or pass them on for marketing. There's more detail in our privacy policy.

Want your details removed after your party? Just ask and we'll delete them.

Email or call 07891 159018. You can also check or change your booking any time in your booking portal.